As of March 11, 2020, our Organization declared the COVID-19 situation as an emergency and has since activated the Disaster Recovery Plan related to this infectious disease pandemic. At this time, our operations remain fully operational and functional.
The safety and well-being of our employees is of great concern, and the Organization has made the decision to close our physical offices in both Florida and Puerto Rico to all non-essential personnel. Employees not reporting to the office will continue to work via remote access until further notice and will have full access to computer systems and telephone systems to operate as they do every day. To be clear, we do not anticipate any impact to our daily operations, but we wanted to be transparent about the steps we are taking to minimize any disruptions in the wake of this pandemic.
Please continue to submit your authorizations and claims as normal, and reach out to your Provider Relations Representatives, as needed. Should you need to speak to someone via telephone, you can continue to utilize the same phone numbers to contact us.
We are also encouraging you to follow and to stay up to date on the guidance from the: Centers for Disease Control and Prevention (CDC).
Please immediately report any incidents involving a COVID-19 infection, including but not limited to not being able to service a member due to a COVID-19 infection or your office closures due to a possible COVID-19 infection, by contacting us at 855-825-7818.
Thank you for your support and understanding during these unprecedented times and we hope everyone remains safe and healthy.
Therapists who join our network will be part of a network that stands above the others — an industry leader that patients and payers rely on for integrity, stability and quality. You will also enjoy the benefits of efficient claims processing, easy-to-use online tools & competitive fees.Join our network
Our Provider Web Portal is a dynamic web-based tool that allows you to check and print member eligibility; check, create, request, edit, fax and print referrals; check and print claims status. You don’t need any special software and it’s free to all of our contracted health care providers.Request Account
At TNNJ, we value strong relationships and put your patients’ well-being at the center of everything we do. That's why we share the same mission of all of our providers: strive for the better health and the well-being of your patients. Since its inception, TNNJ has been committed to building a trusted network of health care professionals so we can connect our customers with truly personal health care.
Our patient-centric approach is actually provider-centric too. It is designed to maximize the amount of authorized time you spend with your patient, while minimizing the administrative burden.
We establish local medical committees so you can help guide our standard of care of which we are among a select group of healthcare organizations who have earned NCQA certification.
We will work with your team to get you up and running as quickly as possible. We also pay our providers weekly and accurately, so you can keep your focus on your patients.